Shipping policy

Last updated: July 24, 2026

Thank you for shopping with Yuxuanwear.

Yuxuanwear is operated by Yiwu Yuxuan Clothing Co., Ltd.We currently sell and ship products exclusively to customers within the United States.

This Shipping Policy explains our shipping destinations, shipping charges, order-processing time, estimated transit time, fulfillment arrangement, tracking process, and procedures for delayed, lost, damaged, or undeliverable packages.

Please review this policy before placing an order.

1. Shipping Destinations

Yuxuanwear currently ships only to eligible delivery addresses within the United States.

We do not currently ship to:

  • Countries or regions outside the United States;
  • International freight-forwarding or package-forwarding addresses;
  • Addresses that cannot be verified or served by our shipping carriers; or
  • Any destination for which no shipping method is available during checkout.

Shipping availability is determined by the address entered at checkout. If no shipping option appears for an address, we are currently unable to deliver to that destination.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

2. Shipping Charges

Shipping charges are based on the eligible merchandise subtotal after discounts and before shipping charges and applicable sales tax.

Eligible merchandise subtotal Standard shipping charge
Below $200 USD $10 USD
$200 USD or more Free

Orders with an eligible merchandise subtotal of $200 USD or more qualify for free standard shipping.

Orders with an eligible merchandise subtotal below $200 USD are charged a fixed standard shipping fee of $10 USD.

The applicable shipping charge will be clearly displayed in the cart or during checkout before payment is completed.

If a discount reduces the eligible merchandise subtotal below $200 USD, the $10 USD standard shipping charge may apply.

We do not add undisclosed shipping or handling charges after checkout.

3. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding applicable U.S. public holidays and announced business closures.

Orders placed on weekends or public holidays will normally begin processing on the next available business day.

Processing time is separate from shipping transit time.

Processing may take longer during:

  • Promotional events;
  • High-order-volume periods;
  • U.S. public holidays;
  • Severe weather;
  • Inventory verification;
  • Payment or address verification;
  • Carrier interruptions; or
  • Other circumstances outside our reasonable control.

If a significant processing delay affects an order, we will make reasonable efforts to contact the customer using the email address or telephone number provided during checkout.

4. Estimated Transit and Delivery Time

After an order has been processed and transferred to the shipping carrier, standard transit normally takes approximately 5–10 business days.

The estimated total delivery time is generally:

  • Processing time: 1–3 business days;
  • Transit time: 5–10 business days;
  • Estimated total: approximately 6–13 business days after payment is confirmed.

Delivery dates are estimates and are not guaranteed.

Actual delivery time may vary because of:

  • The customer’s delivery location;
  • Carrier operating schedules;
  • Severe weather;
  • U.S. public holidays;
  • High shipping volumes;
  • Address-verification issues;
  • Transportation interruptions;
  • Delivery-access restrictions; or
  • Other events outside our reasonable control.

If we are unable to dispatch an order within the stated processing timeframe, we may contact the customer and provide available options, which may include accepting the revised timeframe or canceling the unshipped order for a refund.

5. Product Origin and U.S. Fulfillment

Yuxuanwear products are manufactured at our clothing facility in Yiwu, Zhejiang, China.

Manufacturing address:

7th Floor, Building 5
No. K39 Chengbei Road
Houzhai Subdistrict
Yiwu, Zhejiang
China

After manufacturing and inventory preparation, products are transferred to the United States for fulfillment through our U.S. fulfillment partner.

Customer orders are dispatched from a fulfillment facility located within the United States and delivered only to eligible U.S. addresses.

In summary:

  • Our products are made in China;
  • Inventory is transferred to our U.S. fulfillment partner;
  • Customer orders are fulfilled and dispatched from within the United States; and
  • We currently ship only to customers within the United States.

Our publicly displayed U.S. customer service address is used for customer communication and approved return support. It is not our manufacturing facility and should not be assumed to be the fulfillment warehouse or return destination unless we confirm this in writing.

6. Order Confirmation

After an order is successfully placed, the customer should receive an order-confirmation email at the email address provided during checkout.

The confirmation may include:

  • The order number;
  • Products and quantities ordered;
  • Billing information;
  • Shipping information;
  • Merchandise subtotal;
  • Shipping charge;
  • Applicable sales tax; and
  • Final payment amount.

Customers should review the order confirmation promptly and contact us as soon as possible if any information is incorrect.

Receiving an order-confirmation email does not mean that the order has shipped.

7. Shipment Confirmation and Tracking

When an order has been prepared for shipment and tracking information becomes available, we will send a shipment-confirmation email containing a tracking number or tracking link.

Tracking information may take approximately 24–72 hours to update after the package has been transferred to or scanned by the carrier.

A delay in the first tracking update does not necessarily mean that the package has not been shipped.

Customers are encouraged to monitor the tracking information until delivery is completed.

8. Shipping Address Requirements

Customers must provide complete and accurate shipping information, including:

  • Recipient’s full name;
  • Street address;
  • Apartment, suite, or unit number, when applicable;
  • City;
  • State;
  • ZIP code;
  • Valid telephone number; and
  • Valid email address.

Yuxuanwear is not responsible for delays, failed delivery attempts, returned packages, or additional expenses caused by incorrect, incomplete, or outdated information provided by the customer.

Orders may be delayed or canceled if an address cannot be verified.

9. Address Changes

Customers should contact us as soon as possible if they need to request a shipping-address change.

Address-change requests are not guaranteed.

Once an order has entered processing, been transferred to our fulfillment partner, or been handed to the carrier, we may be unable to change or redirect the delivery address.

If the order has already shipped, the customer may need to contact the carrier directly. Any carrier-approved address-change or redirection fee may be the customer’s responsibility.

10. Undeliverable or Returned Packages

A package may be returned to the sender because of:

  • An incorrect or incomplete address;
  • An invalid ZIP code;
  • An unclaimed shipment;
  • Repeated unsuccessful delivery attempts;
  • Carrier-access restrictions;
  • Refusal of delivery; or
  • Other delivery-related issues.

If a package is returned to our fulfillment partner, we will contact the customer when reasonably possible.

If the return was caused by incorrect information provided by the customer, refusal of delivery, or failure to receive or claim the package:

  • An additional shipping charge may apply before reshipment;
  • Original shipping charges may not be refundable; and
  • Return-to-sender or carrier charges may be deducted where permitted.

Any eligible refund will be handled according to our Return & Refund Policy after the returned package has been received and reviewed.

11. Delayed Shipments

Carrier delays may occasionally occur after an order has shipped.

Customers should first review the carrier’s tracking information for the latest available status.

If tracking has not updated for an extended period, contact us and provide:

  • Your full name;
  • Your order number;
  • Your tracking number; and
  • A brief description of the issue.

We will review the available information and assist with a carrier inquiry when appropriate.

Carrier-investigation and resolution times are determined by the carrier and may vary.

12. Packages Marked as Delivered

If tracking shows that a package was delivered but the customer cannot locate it, the customer should:

  1. Check the mailbox, entrance, reception area, parcel locker, porch, or other usual delivery location;
  2. Ask household members, neighbors, building staff, or reception personnel;
  3. Verify that the shipping address entered at checkout was correct;
  4. Allow up to 48 hours in case the carrier marked the package as delivered before final placement;
  5. Contact the shipping carrier directly; and
  6. Contact Yuxuanwear with the order number and tracking details.

Claims involving packages marked as delivered will be reviewed using carrier records, delivery scans, tracking details, and information provided by the customer.

A refund or replacement is not automatically guaranteed when the carrier confirms delivery to the address provided during checkout. However, we will review each claim fairly and assist with an appropriate carrier investigation.

13. Lost or Damaged Shipments

If an order appears to be lost in transit or arrives with visible shipping damage, contact us promptly.

Please provide:

  • Your full name;
  • Your order number;
  • A description of the issue;
  • Photographs of the package;
  • Photographs of the affected product;
  • A photograph of the shipping label, when available; and
  • Any relevant tracking information.

Do not discard the product, packaging, or shipping label until the claim has been reviewed.

If the shipment is confirmed to have been lost or damaged during fulfillment or transit, we will provide an appropriate resolution, which may include:

  • A replacement;
  • A refund;
  • Reshipment; or
  • Another reasonable solution.

Resolutions will be handled in accordance with our Return & Refund Policy and the available carrier records.

14. Incorrect or Missing Products

Customers should inspect their order promptly after delivery.

If the package contains an incorrect product, incorrect size, incorrect color, or is missing an item, contact us and provide:

  • Your order number;
  • A description of the issue;
  • Photographs of the products received;
  • Photographs of the packaging; and
  • A photograph of the shipping label, when available.

After reviewing the claim, we may provide a replacement, refund, prepaid return label, or another appropriate resolution.

15. Split Shipments

Orders containing multiple products may occasionally be divided into more than one shipment.

When an order is split:

  • More than one tracking number may be provided;
  • Packages may arrive on different dates;
  • Products may be dispatched separately by our fulfillment partner; and
  • The customer will not be charged an additional shipping fee solely because the order was divided into multiple packages.

A package should not be considered missing merely because another package from the same order arrived first.

16. Taxes, Customs, and Additional Charges

Orders are sold and delivered only to customers within the United States.

Applicable sales tax, when required, will be calculated and displayed during checkout.

Because customer orders are fulfilled and dispatched from within the United States, customers are not normally expected to pay import duties when receiving their packages.

All amounts collected directly by Yuxuanwear—including merchandise charges, shipping charges, discounts, and applicable sales tax—will be displayed before the customer completes payment.

Yuxuanwear does not add undisclosed store fees after checkout.

17. Order Cancellations

Customers may request cancellation before an order has been processed or shipped.

Cancellation requests are not guaranteed because processing may begin shortly after an order is placed.

Once an order has entered fulfillment or has shipped, it may no longer be possible to cancel it.

If an order cannot be canceled, the customer may request a return after delivery in accordance with our Return & Refund Policy.

If we successfully cancel an unshipped order, the refund will be issued to the original payment method.

18. Fulfillment Partner Disclosure

Yuxuanwear works with a third-party fulfillment partner in the United States to store eligible inventory, prepare customer orders, and transfer packages to shipping carriers.

Our fulfillment partner assists with logistical operations but does not replace Yuxuanwear as the seller responsible for the order.

For order, shipping, delivery, return, or refund assistance, customers should contact Yuxuanwear Customer Service, not the fulfillment partner or warehouse directly.

We do not publicly disclose warehouse access details for security and operational reasons. This does not affect the customer’s right to receive accurate tracking, shipping assistance, or approved return instructions.

19. Contact Information

Yuxuanwear is operated by:

Yiwu Yuxuan Clothing Co., Ltd.

For questions about shipping, tracking, or delivery, contact:

Yuxuanwear Customer Service

Email: service@yuxuanwear.shop
Phone: (+1) 209-393-3680

U.S. Customer Service Address:
9171 Wilshire Blvd, Suite 500
Beverly Hills, CA 90210
United States

This address is used for customer communication and approved return support.

It should not automatically be used as:

  • A fulfillment warehouse;
  • A manufacturing address;
  • A package-delivery location; or
  • A return destination.

Customers must contact us before sending any product or package. Any authorized return address and return instructions will be provided in writing after the request has been reviewed.