FAQs
Frequently Asked Questions
About Yuxuanwear
What is Yuxuanwear?
Yuxuanwear is an online clothing retailer operated by Yiwu Yuxuan Clothing Co., Ltd.
We currently sell and ship clothing only to eligible addresses within the United States.
Where are Yuxuanwear products made?
Our products are manufactured in Yiwu, Zhejiang, China.
Where are customer orders shipped from?
After manufacturing and inventory preparation, eligible products are transferred to our fulfillment partner in the United States.
Customer orders are fulfilled and dispatched from within the United States.
Do you ship internationally?
No. We currently sell and ship only within the United States.
Products and Sizing
How do I choose the correct size?
Please review the size chart on the applicable product page before placing your order.
Sizing may vary by style, cut, fabric, and intended fit. We recommend comparing the listed measurements with a similar garment you already own.
Are product measurements exact?
Product measurements are approximate and may vary slightly because of manual measurement and normal manufacturing tolerances.
Minor measurement differences do not automatically mean that a product is defective.
Where can I find material information?
Available material and care information is shown on the applicable product page or garment label.
Will the product color look exactly the same as it does on my screen?
We make reasonable efforts to display product colors accurately.
However, slight differences may occur because of lighting, photography, screen settings, and device displays.
How should I care for my clothing?
Please follow the care instructions shown on the product page, garment label, or packaging.
Damage caused by improper washing, drying, bleaching, ironing, alteration, or storage may not qualify as a manufacturing defect.
Orders and Payments
What currency do you use?
All prices, shipping charges, applicable taxes, and refunds are displayed and processed in United States Dollars (USD).
What payment methods do you accept?
We accept the payment methods displayed as available during checkout.
Available payment options may vary depending on the device, browser, payment provider, and checkout eligibility.
When will I be charged?
Payment authorization is requested when you submit your order.
Depending on the payment provider, the transaction may be completed immediately or temporarily appear as pending.
Why was my payment declined?
A payment may be declined because of incorrect billing information, insufficient funds, an expired payment method, bank restrictions, security checks, or payment-provider issues.
Please review your payment information or contact your bank or payment provider.
Can I change my payment method after placing an order?
We generally cannot change the payment method after an order has been completed.
If cancellation is still possible, you may request cancellation and place a new order using another available payment method.
Are there any hidden charges?
No undisclosed store fees are added after checkout.
The final product subtotal, discounts, shipping charge, applicable tax, and total payment amount will be shown before you complete your purchase.
Shipping
How much does shipping cost?
Our standard U.S. shipping rates are:
- Orders below $200 USD: $10 USD
- Orders of $200 USD or more: Free standard shipping
The eligible merchandise subtotal is calculated after discounts and before shipping charges and applicable taxes.
How long does order processing take?
Orders are normally processed within 1–3 business days after payment confirmation.
Business days are Monday through Friday, excluding applicable U.S. public holidays.
How long does delivery take?
After processing, standard transit normally takes approximately 5–10 business days.
The estimated total delivery time is generally 6–13 business days after payment confirmation.
Delivery times are estimates and may be affected by weather, carrier operations, holidays, address verification, or other circumstances outside our reasonable control.
Will I receive tracking information?
Yes. When tracking becomes available, we will send a shipment-confirmation email containing a tracking number or link.
Tracking may take approximately 24–72 hours to update after the carrier receives or scans the package.
Can I change my shipping address?
Please contact us as soon as possible.
Address changes are not guaranteed after an order has entered processing or been transferred to the carrier.
What happens if I provide an incorrect address?
Customers are responsible for providing complete and accurate shipping information.
Incorrect or incomplete address information may cause delays, failed delivery, return-to-sender charges, or additional reshipping costs.
Do you ship to P.O. boxes, Alaska, Hawaii, or U.S. territories?
Shipping is available only when an eligible shipping option appears during checkout for the entered address.
If no shipping method appears, we are currently unable to deliver to that destination.
What should I do if my package is delayed?
First, review the carrier’s tracking information.
If the tracking has not updated for an extended period, contact us with your order number and tracking details. We will review the available information and assist with a carrier inquiry when appropriate.
What should I do if tracking says delivered but I cannot find the package?
Please:
- Check the mailbox, entrance, porch, reception area, or parcel locker;
- Ask household members, neighbors, or building staff;
- Allow up to 48 hours in case the carrier updated the status early;
- Contact the carrier; and
- Contact Yuxuanwear with your order number and tracking information.
Delivery claims will be reviewed using the available carrier records and customer-provided information.
Order Changes and Cancellations
Can I cancel my order?
You may request cancellation before the order has been processed or shipped.
Cancellation is not guaranteed once processing has started. Orders that have already shipped cannot normally be canceled.
Can I change the size, color, or quantity after ordering?
Contact us as soon as possible.
Changes are not guaranteed after the order has entered processing. If a change cannot be made and cancellation is still available, you may need to cancel the order and place a new one.
Why was my order canceled?
An order may be canceled because of product unavailability, payment failure, incorrect order information, an unsupported address, a clear pricing error, or suspected unauthorized activity.
If Yuxuanwear cancels a successfully paid order, the applicable amount will be refunded to the original payment method.
Returns and Refunds
Do you accept returns?
Yes. Eligible products may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.
We accept approved returns for both defective and non-defective products.
What condition must a returned product be in?
Returned products must generally be:
- Unused;
- Unworn;
- Unwashed;
- Unaltered;
- In their original condition; and
- Returned with applicable tags, labels, packaging, and accessories.
Proof of purchase and prior return authorization are required.
How do I request a return?
Contact Yuxuanwear Customer Service:
Email: service@yuxuanwear.shop
Phone: (+1) 209-393-3680
Please include your name, order number, product information, reason for the return, and photographs when the item is damaged, defective, or incorrect.
Do not send a return before receiving approval and return instructions.
Where should I send my return?
The authorized return address will be provided after your request has been reviewed and approved.
Do not send products to our public customer service address unless our team confirms that address in writing.
Who pays the return shipping cost?
For non-defective returns, including change of mind, personal preference, or incorrect size selection, the customer is responsible for return shipping.
For verified damaged, defective, or incorrect products caused by our error, Yuxuanwear will provide an appropriate approved resolution, which may include a prepaid return label or reimbursement of an approved return shipping cost.
Do you charge a restocking fee?
No. We do not charge a restocking fee for eligible approved returns.
Can I exchange an item?
We do not currently offer direct exchanges.
To obtain another size, color, or product, return the eligible item for a refund and place a new order.
How long does a refund take?
After an eligible return has been received, inspected, and approved, the refund will be issued to the original payment method within 5 business days.
Your bank or payment provider may require additional time to make the funds available.
Are original shipping charges refundable?
Original shipping charges are generally non-refundable for non-defective returns.
They may be refunded when the return results from a verified damaged, defective, or incorrect product caused by our error.
What products cannot be returned?
Products may not qualify for return if they are:
- Worn, washed, altered, stained, used, or customer-damaged;
- Missing required tags, packaging, parts, or accessories;
- Returned outside the 30-day return period;
- Sent without prior approval;
- Clearly marked as final sale or non-returnable before purchase;
- Customized or personalized; or
- Subject to a clearly disclosed hygiene-related restriction.
Damaged or Incorrect Products
What should I do if my item arrives damaged, defective, or incorrect?
Contact us as soon as possible and provide:
- Your order number;
- A description of the issue;
- Clear photographs or videos of the product;
- Photographs of the packaging; and
- A photograph of the shipping label, when available.
Do not wash, wear, alter, repair, or discard the product or packaging before the request has been reviewed.
After verification, we will provide an appropriate resolution, which may include a replacement, refund, return label, or return instructions.
Is an unsuitable fit considered a defect?
No. A product is not automatically considered defective because the selected size does not fit as expected.
Eligible size-related returns are accepted within the 30-day return period, but the customer is responsible for return shipping when the product received matches the size ordered and is not defective.
Customer Service
How can I contact Yuxuanwear?
Email: service@yuxuanwear.shop
Phone: (+1) 209-393-3680
U.S. Customer Service Address:
9171 Wilshire Blvd, Suite 500
Beverly Hills, CA 90210
United States
This address is used for customer communication and approved return support. It is not our manufacturing facility or fulfillment warehouse.
Can I send a return directly to the customer service address?
Not unless Yuxuanwear Customer Service confirms the address in writing.
Please contact us before sending any return. The authorized return address and instructions will be provided after approval.
What information should I include when contacting customer service?
Please include:
- Your full name;
- Order number;
- Email address used during checkout;
- A clear description of the issue; and
- Relevant photographs, videos, or tracking details.
Do not send complete card numbers, payment passwords, PINs, or security codes by email.
Privacy
How does Yuxuanwear use my personal information?
We use personal information to process orders, arrange fulfillment and delivery, provide customer support, prevent fraud, process returns and refunds, and operate our website.
For complete details, please review our Privacy Policy.
Does Yuxuanwear store my full payment-card number?
Yuxuanwear generally does not directly store complete credit- or debit-card numbers.
Payments are processed through Shopify checkout and authorized third-party payment providers.
Can I unsubscribe from marketing emails?
Yes. Use the unsubscribe link included in the promotional email.
You may still receive necessary transactional messages relating to orders, payments, shipping, returns, refunds, and customer service.
Still Need Help?
Our customer service team can assist with products, sizing, orders, payments, shipping, returns, and refunds.
Email: service@yuxuanwear.shop
Phone: (+1) 209-393-3680
Please include your order number when contacting us about an existing purchase.