Refund policy

Last updated: July 24, 2026

Thank you for shopping with Yuxuanwear.

Yuxuanwear is operated by Yiwu Yuxuan Clothing Co., Ltd.We sell and ship products exclusively to customers within the United States.

This Return & Refund Policy explains our return eligibility requirements, return period, return method, shipping responsibilities, refund process, and available resolutions. Please review this policy before placing an order.

1. Return Eligibility

Yuxuanwear accepts approved returns of eligible products within 30 calendar days after delivery.

We accept approved returns for both:

• Defective, damaged, or incorrect products; and
• Non-defective products returned because of size, fit, personal preference, or change of mind.

To qualify for a return, the product must:

• Be unused, unworn, unwashed, and unaltered;
• Be in new and resalable condition;
• Include the original tags, labels, packaging, parts, and accessories, when applicable;
• Be free from stains, odors, damage, signs of wear, washing, alteration, or misuse;
• Be accompanied by proof of purchase or the original order number; and
• Receive written return authorization from Yuxuanwear before being shipped.

Products returned without prior authorization may not be accepted or refunded.

2. Return Period

The return period is 30 calendar days from the date the carrier’s tracking information shows that the order was delivered.

Customers must contact us within this 30-day period to request a return.

Return requests submitted more than 30 calendar days after delivery will generally not be accepted unless required by applicable law.

After a return is approved, the customer must send the package within the timeframe stated in the return instructions. The return authorization may expire if the package is not shipped within the approved timeframe.

3. How to Request a Return

To request a return, contact Yuxuanwear Customer Service:

Email: service@yuxuanwear.shop
Phone: (+1) 209-393-3680

Please include:

• Your full name;
• Your order number;
• The product you want to return;
• The reason for the return;
• The size and color ordered, when applicable; and
• Clear photographs or videos if the product is damaged, defective, or incorrect.

Our customer service team will review the request and provide written return authorization and return instructions when the request is approved.

Do not send a product to any address before receiving written return authorization.

4. Return Method and Destination

Approved returns must be sent by mail.

We do not currently offer:

• In-store returns;
• Return kiosks;
• Unapproved drop-off returns; or
• Cash refunds at a physical location.

Approved returns are processed through our authorized return-support arrangement in the United States. The exact authorized return address will be provided in writing after the return request has been reviewed and approved.

Our publicly displayed U.S. service address should not automatically be used as the return destination unless our customer service team specifically confirms it in writing.

We recommend using a trackable shipping service and keeping the shipping receipt and tracking number until the return and refund have been completed.

5. Return Shipping Costs

Non-Defective Returns

For returns caused by:

• Change of mind;
• Personal preference;
• Incorrect size selection by the customer;
• Fit issues when the correct product and size were delivered; or
• Any other reason not caused by Yuxuanwear,

the customer is responsible for arranging and paying the return shipping cost.

Original shipping charges are non-refundable for non-defective returns, except where required by applicable law.

Damaged, Defective, or Incorrect Products

If a product arrives damaged, has a verified manufacturing defect, or is different from what was ordered, contact us before returning it.

After reviewing and approving the claim, Yuxuanwear may:

• Provide a prepaid return shipping label;
• Reimburse a reasonable and approved return shipping cost;
• Send a replacement; or
• Provide another appropriate resolution without requiring the product to be returned.

Customers must receive approval before purchasing return postage. Unauthorized or unapproved shipping expenses may not be reimbursed.

Yuxuanwear is not responsible for return packages that are:

• Sent without authorization;
• Sent to an incorrect or unapproved address;
• Lost or damaged during return transit; or
• Shipped using an additional or expedited service that was not approved.

6. Exchanges

Yuxuanwear does not currently offer direct exchanges.

To obtain a different size, color, or product, customers should:

1. Return the eligible original product for a refund; and
2. Place a new order through our website.

Product availability and pricing are not guaranteed while a return is being processed.

7. Non-Returnable Products

The following products are not eligible for return unless they arrive damaged, defective, or incorrect:

• Products marked as final sale or non-returnable before purchase;
• Customized or personalized products;
• Gift cards;
• Products that have been worn, washed, used, altered, stained, damaged, or misused;
• Products missing original tags, labels, packaging, parts, or accessories;
• Products returned more than 30 calendar days after delivery;
• Products sent without prior authorization; and
• Products subject to hygiene-related restrictions when those restrictions were clearly disclosed on the product page before purchase.

Any product-specific return restriction will be clearly displayed on the applicable product page before the customer places the order.

A product is not considered defective solely because the customer selected an unsuitable size or because of a minor measurement difference within normal manufacturing tolerances.

8. Return Inspection

After an authorized return is delivered to the approved return address, we will inspect it to confirm that it meets this policy.

The inspection may consider:

• The condition of the product;
• Signs of wear, washing, stains, odors, alteration, damage, or misuse;
• Whether the original tags and packaging are included;
• Whether the returned product matches the original order;
• Whether all required parts and accessories are included; and
• Whether the product was shipped within the approved return period.

We will notify the customer by email when the return is approved, partially approved, or rejected.

Yuxuanwear does not charge a restocking fee for eligible approved returns.

9. Refund Processing

After an eligible return has been received, inspected, and approved, Yuxuanwear will issue the refund to the original payment method within 5 business days.

Refunds cannot normally be issued to:

• A different payment card;
• A different bank account;
• A different digital wallet;
• Another person; or
• Cash.

The customer will receive an email notification when the refund has been issued.

After we issue a refund, the bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in the customer’s account. This additional processing time is controlled by the payment provider and is outside Yuxuanwear’s control.

10. Refund Amount

For an approved non-defective return, the refund will generally include the amount paid for the eligible returned product.

Original shipping charges are generally non-refundable unless:

• The product arrived damaged or defective;
• Yuxuanwear sent the wrong product;
• Yuxuanwear sent the wrong size or color;
• The order was not delivered because of an error by Yuxuanwear or its fulfillment partner; or
• Applicable law requires otherwise.

Any discount applied to the original order will be reflected in the refund amount.

If only part of an order is returned, the order may no longer qualify for an original promotion or free-shipping threshold. Any permitted adjustment will be clearly explained to the customer.

11. Reduced or Denied Refunds

A refund may be reduced or denied if:

• The returned product is missing tags, packaging, accessories, parts, or other required items;
• The product shows signs of wear, washing, alteration, stains, odors, damage, or misuse;
• The returned product is different from the product originally purchased;
• The return was sent without authorization;
• The return was sent to an incorrect or unapproved address;
• The return was shipped after the approved period; or
• The return otherwise does not comply with this policy.

We will notify the customer and explain the reason if a refund is reduced or denied.

12. Damaged, Defective, or Incorrect Orders

Customers should inspect their order promptly after delivery.

If a product arrives damaged, defective, or incorrect, contact us as soon as possible and provide:

• The order number;
• A description of the issue;
• Clear photographs or videos of the product;
• Photographs of the packaging; and
• A photograph of the shipping label, when available.

Do not discard, wash, alter, repair, or use the product or packaging until the request has been reviewed.

After reviewing the information, we may provide an appropriate resolution, including:

• A replacement;
• A full or partial refund;
• A prepaid return label;
• Reimbursement of an approved return shipping cost; or
• Additional return instructions.

13. Size and Fit Returns

Customers should review the product description and size chart before placing an order.

Sizing may vary between products and styles. A product is not automatically considered defective because the selected size does not fit as expected.

Eligible size- or fit-related returns are accepted within the 30-day return period. When the customer received the size ordered and the product is not defective, the customer is responsible for return shipping.

14. Order Cancellations

Customers may request cancellation before an order has been processed or shipped.

Cancellation requests are not guaranteed because order processing may begin shortly after the order is placed.

Once an order has shipped, it cannot be canceled. The customer may request a return after delivery under this policy.

If an order is successfully canceled before shipment, the refund will be issued to the original payment method.

15. Refused, Unclaimed, and Undeliverable Packages

Packages that are refused, unclaimed, or returned because of an incorrect or incomplete delivery address may be treated as unauthorized returns.

If a delivery failure was caused by incorrect or incomplete information provided by the customer:

• Original shipping charges may not be refunded;
• Return-to-sender costs may be deducted where permitted; and
• Additional shipping charges may apply if the customer requests reshipment.

Any applicable refund will be reviewed after the returned package has been received and inspected.

16. Payment Disputes

Customers are encouraged to contact Yuxuanwear before filing a payment dispute or chargeback so that we have an opportunity to review and resolve the issue.

When contacting us, please provide:

• Your full name;
• Your order number;
• A description of the issue;
• Your requested resolution; and
• Supporting photographs, tracking information, or other relevant records.

Nothing in this section limits any rights available under applicable law or payment-provider rules.

17. Business and Contact Information

Yuxuanwear is operated by:

Yiwu Yuxuan Clothing Co., Ltd.

Yuxuanwear products are manufactured in Yiwu, Zhejiang, China. Products are fulfilled and dispatched within the United States through our U.S. fulfillment partner.

For return or refund assistance, contact:

Yuxuanwear Customer Service
Email: service@yuxuanwear.shop
Phone: (+1) 209-393-3680

U.S. Customer Service Address:
9171 Wilshire Blvd, Suite 500
Beverly Hills, CA 90210
United States

This address is used for customer communication and approved return support. It should not be used as a return destination unless confirmed in writing by Yuxuanwear Customer Service.

Customers must contact us before sending any return. The authorized U.S. return address and applicable instructions will be provided after the return request has been reviewed and approved.